Privacy Policy
Last updated: November 18, 2025
Prontuno (“we,” “our,” “us”) provides a transactional email service. This Privacy Policy explains what information we collect, how we use it, and your choices.
1. Information We Collect
We collect:
- Your account details (name, email, password)
- Billing information (handled securely by our payment provider)
- Email sending data (recipient addresses, subject lines, content, and metadata)
- Delivery and event data (bounces, opens, clicks, complaints — only if enabled)
- Technical data (IP address, device info, logs)
2. How We Use Your Information
We use your information to:
- Deliver emails on your behalf
- Provide analytics and logs
- Maintain IP and domain reputation
- Verify domains (SPF, DKIM, DMARC)
- Improve service performance
- Protect against fraud and abuse
- Communicate service-related updates
We never sell your data or use your email content for advertising.
3. Data Storage & Security
We use encryption, access controls, and secure infrastructure to protect your data.
Email content is stored only temporarily to process delivery and logs.
4. Data Retention
- Email logs: 30–90 days
- Bounce/complaint records: kept as required for deliverability
- Account data: kept until you delete your account
- Billing records: kept as required by law
5. Sharing Your Information
We only share data with:
- Infrastructure providers (servers, storage, DNS)
- Payment processors (e.g., Stripe)
- Analytics and logging tools
- Law enforcement if required
We do not sell personal information.
6. Cookies
We do not use ad-tracking cookies.
7. Suppression Lists
If an email address hard-bounces or reports spam, we must suppress it to protect deliverability.
Suppressed addresses cannot be emailed again unless removed.
9. Changes to This Policy
We may update this policy occasionally. The revised version will be posted here.
10. Contact
For any privacy questions, contact us at:
Email: [email protected]